The interaction between individuals and information systemsOrganizations and individuals on the same side

Resumo

This article presents the results of a research project aimed at understanding under what circumstances the social construction process of information systems (IS) in the banking sector in Brazil takes place. It presents an analysis of the implementation, use, and procedures for the improvement of three systems used in two banks. The data were collected through 46 semi-structured interviews and documental analyses. The data analysis revealed that system assimilation was influenced by training and by the confluence of individual and organizational objectives, following a structure of conformity and conformism to what was previously implemented by the organizations.© Taylor & Francis Group, LLC.

Ficha do documento

Tipo

Artigo científico

Ano

2009

Instituição

Fundação Getulio Vargas

Fonte

Repositório da FGV

Idioma

Inglês

Acesso

Acesso restrito

DOI

10.1080/10978520903336653

Identificador

oai:repositorio.fgv.br:10438/25357

Palavras-chave

Bank sectorBrazilConformismConformityIt assimilationSocial construction of information technologySistemas de informação gerencial