Evaluation of the organizational culture in public health centers of different complexity in Chile

Resumo

The article analyzes the organizational culture in public health institutions in Chile, establishing the relationship between the organizations’ cultures and their level of complexity and coverage using the Denison Organizational Culture Scale. The scale was applied to a sample of 156 workers from four institutions. The results reveal that institutions with low complexity and coverage showed higher cultural levels in all dimensions: involvement, consistency, adaptability and mission; as well as in the perspectives of flexibility/stability and internal/external focus. Alternatively, responses from workers in institutions with high coverage but different complexity did not show significant differences regarding their understanding of the organizational culture. In addition, the findings highlight the relationship between the functional characteristics associated with the complexity of health organizations and their cultural features, evidencing particular differences according to the level of coverage or intensity of demand for the services they provide, as well as perspectives of flexibility and stability according to the Denison model.

Ficha do documento

Tipo

Artigo científico

Ano

2024

Instituição

Escola Brasileira de Administração Pública e de Empresas da Fundação Getulio Vargas (FGV EBAPE)

Fonte

Revista de Administração Pública

Idioma

Espanhol

Acesso

Não informado

DOI

10.1590/0034-761220230252

Identificador

oai:ojs.periodicos.fgv.br:article/91786

Licença

https://creativecommons.org/licenses/by/4.0

Temas

Saúde

Palavras-chave

cultura organizacionalorganizações de saúdeníveis de atenção à saúdecobertura dos serviços de saúdemodelo de Denisonorganizaciones de saludniveles de atención en saludcobertura de servicios de saludorganizational culturehealth organizationshealth services coveragehealth care levelsDenison model