A cross-cultural comparison of intragroup conflict in The Netherlands and Brazil

Resumo

Purpose - The purpose of this study is to examine and compare the effects of emotional and task conflict on team performance and member satisfaction in two distinct cultures, Brazil and The Netherlands. Design/methodology/approach - A survey with 366 team members and interviews with 20 team managers were conducted. To analyse data and test the proposed hypotheses, hierarchical regression analyses were used. Findings - Findings suggest that cultural differences between these two countries not only influence the way intragroup conflict is experienced, but also its impact on members' satisfaction and group performance. In Brazil, emotional and task conflict were both negatively associated with individuals' satisfaction and perceived team performance, while in The Netherlands no significant relationships were found between both types of conflict and team performance. Research limitations/implications - Several limitations of this research must be recognized: the. use of self-report measures that may have some inherent social desirability bias; and the use of linear regressions to test relationships that may be non-linear. Practical implications - This paper shows that managers need to focus on differentiating emotional and task conflict and find ways to seize the potential of task-related conflicts. Originality/value - The paper sheds light on how. culture influences intragroup conflict and its impact on team outcomes, enlightening the role of cultural context in conflict research.

Ficha do documento

Tipo

Artigo científico

Ano

2011

Instituição

Emerald Group Publishing Limited

Fonte

Repositório da FGV

Idioma

Inglês

Acesso

Acesso restrito

DOI

10.1108/10444061111126684

Identificador

oai:repositorio.fgv.br:10438/23215

Temas

Economia

Palavras-chave

ConflictCultureJob satisfactionPerformance managementBrazilThe NetherlandsTop management teamsDecision-makingEconomiaSatisfação no trabalho