The effects of happiness in the productivity of sales teams

Resumo

In this study we aim to find if there is a correlation between happiness within the workplace and perceived productivity in sales teams. The study starts with introducing the concept of happiness and its evolution throughout the years, followed by the review literature of several studies that explore the relationships between positive psychology, happiness, subjective-well-being, engagement and job satisfaction; afterwards, we analyze what motivates employees to perform their jobs. Interviews have been conducted with a sample of ten respondents, with the objective of validating and assessing how the respondents perceived the relationship – if there was any – between happiness, motivation and productivity. A thorough analysis and synthesis of 20 topics considered central for fostering happiness in the workplace is provided. Following the quantitative study, a survey based on the findings of the qualitative research has been applied to 66 participants; a detailed analysis of this research is then presented, followed by a discussion that gathers the main findings of the research and offer suggestions for further researches on the topic. The study concluded that the higher the happiness score, the greater the perception of productivity. Not only it has been observed that happiness leads to increased perception of productivity, but that also as the perception of productivity increases, the feeling of happiness and job satisfaction also increases.

Ficha do documento

Tipo

Dissertação

Ano

2020

Instituição

Fundação Getulio Vargas

Fonte

Repositório da FGV

Idioma

Inglês

Acesso

Acesso aberto

Identificador

oai:repositorio.fgv.br:10438/29204

Temas

Economia

Palavras-chave

HappinessProductivitySales teamsJob satisfactionMotivationPositive psychologyHappiness in the workplaceFelicidadeProdutividadeEquipe de vendasSatisfação no trabalhoMotivaçãoPsicologia positivaFelicidade no local de trabalhoAdministração de empresasProdutividade do trabalhoMotivação (Psicologia)Venda