O atendimento de demandas da sociedadeuma análise do Tribunal de Contas do Estado de Pernambuco

Resumo

The principle of efficiency which was inserted on Brazilian Federal Constitution Act in 1988 has been causing The Courts of Audit in Brazil to be better prepared and improved as to assisting to general social demands in society. Developing measures for the purpose of keeping track of those demands is to be extremely important as to fostering the external control agencies in Brazil, whose credibility depend on their efficiency as well as their effectiveness in responding to social demands. The present research was intended to analyze to a certain extent the use of Information Technology and its actual efficiency, regarding social demands and their requirements, by The Court of Audit in the State of Pernambuco. As to the methodology applied, it has been used the field study as well as the case study descriptive research. The universe has been composed of the civil servants at The Court of Audit in the State of Pernambuco by means of two sampling populations. Those data have been collected through interviews and questionnaires and treated with qualitative approach and descriptive statistics. In spite of the fact that most recent advances on administrative management at The Court, including the spread use of Information Technology, it has been noted a considerable lack of improvement concerning received social demands and their follow-up at The Court. After careful study it has been verified that making available managerial information on those social demands shall positively reflect on the administrative efficiency at The Court. The present study suggests a set of actions which can be implemented and developed at The Court of Audit, in the State of Pernambuco, aiming at raising the administrative efficiency at The Court resulting in properly assisting to meet social demands requirements. In order to assigning a standard referential structure, for good practices and conduct, towards implementing changes at The Court, it has been used benchmarking management technology. The unit which has been used as a parameter is the Ombudsman’s Office, at The Court, and the internal as well as processing benchmarking was performed.

Ficha do documento

Tipo

Dissertação

Ano

2010

Instituição

Fundação Getulio Vargas

Fonte

Repositório da FGV

Idioma

Português

Acesso

Não informado

Identificador

oai:repositorio.fgv.br:10438/7796

Temas

Tecnologia

Palavras-chave

EfficiencyInformation technologyInformation systemsManagerial information systemsEficiênciaTecnologia da informaçãoSistemas de informaçãoSistemas de informações gerenciaisAdministração de empresasEficiência organizacional - Estudo de casosTecnologia da informação - Estudo de casosSistemas de informação gerencial - Estudo de casosBenchmarking (Administração) - Estudo de casos