Impactos do modelo de relacionamento entre TI e áreas de negócioestudo de caso em uma instituição financeira brasileira

Resumo

Over the past 30 years, strategic alignment of information technology (IT) and business strategy has always been among the top concerns not properly addressed by executives. Although there are many studies about the meaning of this alignment and its consequences regarding the company´s performance, they often focus on the alignment between executives and few explore the operational level alignment and how it can be achieved. The main goal of this study is to approach the alignment between IT and business units from the operational level´s point of view. A case study is used in order to evaluate the impact on the perception of alignment after the creation of a dedicated team, responsible for managing the relationship between IT and business units, consisting of IT professionals with specific knowledge of the business units they are responsible for, in order to have a better understanding of the organizational objectives. In order to achieve that, a multi-methodological approach has been used, combining Insider Action Research, a methodology that investigates a phenomenon by evaluating the effects of an intervention on the environment (in which the researcher is a part of) with Design Research, another methodology that enables the study to be based upon the creation and cyclic evaluation of an artifact. In this study, the artifact created was a working method using a centralized unit responsible for the management of the IT and business unit´s relationship and the intervention was the implementation of this method on the organization. The perceptions were captured through meetings with the organization managers and directors. The evaluations were based on Luftman´s framework for measuring IT/Business alignment and had six dimensions (Communication, Metrics, Governance, Partnership, Scope/Architecture and Competences). The results shows that the creation of the unit dedicated to managing the IT/Business relationship had a positive impact on the alignment perception, mainly on the communication and partnership dimensions. The study also shows that this kind of structure results in a greater feeling of trust and, so, can be used to increase the operational alignment among the units.

Ficha do documento

Tipo

Dissertação

Ano

2015

Instituição

Fundação Getulio Vargas

Fonte

Repositório da FGV

Idioma

Português

Acesso

Acesso aberto

Identificador

oai:repositorio.fgv.br:10438/15066

Temas

TecnologiaGovernança

Palavras-chave

TIRelacionamento entre TI e negócioSAMStrategic alignment modelAdministração de empresasTecnologia da informaçãoPlanejamento empresarialTecnologia e administraçãoNegócios - Administração