Gestão à distânciaum estudo de impactos em gestores e equipes de empresa brasileira do setor de serviços

Resumo

This study has the central purpose of investigating managers who work under remote management models, with a view to better understanding the challenges they experience for the management of their teams, as well as their perception of the new way of virtual organization of work. We used the Qualitative Research method, with a case study, the tool used was the interview with a semi-structured script. Nine employees were interviewed, including managers and staff, during the COVID-19 pandemic that affected and changed the entire work process of managers and teams, making various activities that were carried out in person need to be readjusted to the virtual environment. The interview data were grouped, categorized and analyzed to facilitate reading and understanding the study. The research findings showed important aspects about distance management, several factors were identified to facilitate the leadership and performance of the teams such as: use of technology as a tool to maintain frequent contacts, execution model for monitoring and direction, agility to return the demands, profile of the teams being managed, support given by the organization for technological issues, use of the home office as a workplace. The challenges that stood out the most among the interviewees were: balance between personal and professional life, control and time management, staying close but not taking on tactical activities, not overcoming the immediate manager, delegating questions to the teams so as not to be triggered in simple demands (in this case, the increase in these demands was perceived by the insecurity of the pandemic moment), maintaining proximity and the result even without the physical presence. Regarding the competences and characteristics most related to the distance management that presented themselves most in the interviews: adaptability, proximity, openness, time organization, execution model.

Ficha do documento

Tipo

Dissertação

Ano

2021

Instituição

Fundação Getulio Vargas

Fonte

Repositório da FGV

Idioma

Português

Acesso

Acesso aberto

Identificador

oai:repositorio.fgv.br:10438/30301

Palavras-chave

Home OfficeRemote managementTeleworkingRemote leadershipGestão a distânciaTeletrabalhoLiderança remotaAdministração de empresasLiderançaGrupos de trabalho virtual