Evaluatng banking agentsa case of Brazilian banking correspondents

Resumo

Financial institutions play an important role in the development of any country’s economy, but there is still an enormous gap between supply and demand of financial services that meet the needs of the poor. Hence, it is important to analyze the role of the traditional financial system in the expansion of proper financial services, and their accessibility to the poor. Within inclusive finance, the most promising topic seems to be branchless banking. One major example of branchless banking is the case of banking correspondents (BC) in Brazil. In order to deepen the comprehension of the subject, this article will present a case of a banking correspondent performance evaluation. This analysis will present results concerning BC sustainability and social welfare impacts of its presence in the community.

Ficha do documento

Tipo

Artigo científico

Ano

2015

Instituição

De la Salle University

Fonte

Repositório da FGV

Idioma

Inglês

Acesso

Acesso restrito

Identificador

oai:repositorio.fgv.br:10438/25442

Palavras-chave

Banking agentsBanking correspondentsMicrofinancePerformance evaluationSustainabilityAgentes bancáriosMicrofinanciamentoAvaliação de desempenhoCorrespondente bancárioFinançasInstituições financeirasMicrofinançasBancos - Serviços ao cliente