E-government in São Paulothe case of the restructuring of Channel 156 in the city of Limeira

Resumo

The study aimed to identify the consequences of a low-cost restructuring process of an e-government initiative in the state of Sao Paulo. The measures adopted strengthened interaction between government and citizens and the initiative received an award for the good results achieved. A single-case study was carried out on Channel 156 of the municipal government of Limeira. Data were collected through semi-structured interviews, participation in meetings with the program's managers and technicians, and analysis of internal documents available to researchers. The findings contribute to studies on the use of information technology by public agencies, an area as yet poorly explored. The research may help in restructuring similar initiatives in other contexts through the use of appropriate management and information technology tools, resulting in better service to citizens.

Ficha do documento

Tipo

Artigo científico

Ano

2016

Instituição

Univ Federal Campina Grande

Fonte

Repositório da FGV

Idioma

Inglês

Acesso

Acesso aberto

Identificador

oai:repositorio.fgv.br:10438/23698

Temas

Gestão PúblicaAdministração PúblicaTecnologiaGestão Municipal

Palavras-chave

E-governmentInformation technologySingle-case studyPublic managementCiências sociaisAdministração públicaInternet na administração públicaTecnologia da informação