Complementarities of human capital and information technologysmall businesses, emerging economy context and the strategic role of firm resources

Resumo

How information technology (IT) may complement other key firm resources such as human capital is a question that has drawn increasing attention from scholars and practitioners. Answers to this question are crucial for small businesses in today's environment. These businesses face a growing demand for IT usage at the same time that they typically can count only on limited resources. This has become a common situation that is particularly critical for small businesses operating in developing countries with emerging economies. We develop propositions and test them with a dataset of service small businesses in an emerging economy. We find that the use of IT services is positively related to firm productivity and that this relationship is positively moderated by entrepreneurs' management education. Our findings indicate that firm productivity is associated with a combination of human and technology resources.

Ficha do documento

Tipo

Artigo científico

Ano

2011

Instituição

Routledge Journals, Taylor & Francis Ltd

Fonte

Repositório da FGV

Idioma

Inglês

Acesso

Acesso restrito

DOI

10.1080/09537325.2011.585032

Identificador

oai:repositorio.fgv.br:10438/23219

Temas

Tecnologia

Palavras-chave

Information technologyHuman capitalSmall businessEmerging economyResource-based theorySustained competitive advantageAdministração de empresasCapital humanoTecnologia da informação