Building up the ECT successthe period of growth from 1974 to 1984

Resumo

This article intends to give distinction to the significant moments of the period from 1974 to 1984, that coincides with the stage of implementation of the projects prepared during the first four years of existence of the ECT, thus characterizing its growth. The study was structured in four different items. The first one deals with the problem of administrative continuity in the management of ECT activities; the second endeavours to demonstrate that better services were a way to reach the enterprise's credibility, a fundamental component in the question of improving; the third presents major services and products offered to the general public thanks to the enterprise enjoying of administrative continuity and public recognizance of its reliability: the fourth part forwards some conclusions and signals as to the contents of lhe third and last article completing the series.

Ficha do documento

Tipo

Artigo científico

Ano

1995

Instituição

Escola Brasileira de Administração Pública e de Empresas da Fundação Getulio Vargas (FGV EBAPE)

Fonte

Revista de Administração Pública

Idioma

Português

Acesso

Não informado

Identificador

oai:ojs.periodicos.fgv.br:article/8185

Palavras-chave

administrative continuityquality of servicescredibilitynew products and services.continuidad administrativacalidad de los servicioscredibilidadnuevos productos y servicioscontinuidade administrativaqualidade dos serviçoscredibilidadenovos produtos e serviços.