Assédio moral no INSSuma análise quantitativa da percepção e impacto afetivo nos servidores

Resumo

Purpose - Moral harassment at work is characterized as a type of psychological violence, abusive behavior that is frequently and persistently expressed, with the potential to trigger physical, mental and social consequences in its victims. This academic study aims to analyze the perception of employees of the National Institute of Social Security (INSS) regarding the incidence of moral harassment in this agency, as well as the affective impact of this practice on the mental health of these workers. Methodology - A quantitative, descriptive and cross-sectional research was carried out, with the application of the validated questionnaires Scale of Perception of Moral Harassment at Work (EP-AMT) and Scale of Affective Impact of Moral Harassment at Work (EIA-AMT) to a “snowball” sample composed of 121 INSS employees throughout the country. The data were analyzed through descriptive statistics, analysis of the internal consistency of the scales and correlation analysis using the R software (R CORE TEAM, 2023). Findings - The results of the research indicated a low perception of moral harassment in the INSS workplace and a small emotional impact, confirming the theories discussed in the theoretical framework. The analysis of the collected data demonstrated that the perception of moral harassment is associated with different sociodemographic variables, such as age group, length of service, position and management role. Research limitations - The research is subject to limitations regarding the generalization of the results to the entire population of employees of the Institute, due to the possibility of response bias since it was not possible to completely randomize the sample. The collection process was impacted by the employee strike that covered the period in which the questionnaires were sent, resulting in a reduced number of respondents. Furthermore, the sensitive nature of the topic may have caused hesitation among some employees, possibly generating a smaller number of respondents and a selection bias in the data collected. Practical implications - The research stands out for addressing the issue of moral harassment in the specific context of the INSS, considering its particularities, and may help to support the creation of public policies and programs to prevent and combat moral harassment, promoting a healthier and more productive work environment, in addition to contributing to the development of future research in the area.

Ficha do documento

Tipo

Dissertação

Ano

2024

Instituição

Fundação Getulio Vargas

Fonte

Repositório da FGV

Idioma

Português

Acesso

Acesso aberto

Identificador

oai:repositorio.fgv.br:10438/36312

Temas

Políticas PúblicasAdministração PúblicaMeio Ambiente

Palavras-chave

Assédio moralServidores públicosClima organizacionalAdministração públicaAssédio no ambiente de trabalhoInstituto Nacional do Seguro Social (Brasil)