User’s perspective of eletronic government adoption in Brazil

Resumo

The objective of this work was to study which factors influence the use of e-government in Brazil, focusing on investigating government computerization initiatives of fiscal control mechanisms, through a study on the Nota Fiscal Paulista program. We interviewed approximately 3,500 citizens who have used the program, in 11 cities in the State of São Paulo. Of this total, 715 responses were considered valid. We used a quantitative methodology for the development of this research, through the multivariate analysis technique of structural equation modeling. The study presented a robust model with a high explanatory power, in which the influencing factors are: Perceived Benefit; Perceived Ease of Use; Social Influence; Perceived Security; Trust in the Government and Habit.

Ficha do documento

Tipo

Artigo científico

Ano

2017

Instituição

Universidad Alberto Hurtado

Fonte

Repositório da FGV

Idioma

Inglês

Acesso

Acesso aberto

Identificador

oai:repositorio.fgv.br:10438/25157

Temas

Finanças PúblicasAdministração PúblicaTecnologia

Palavras-chave

BrazilE-governmentInformation technologyTechnology adoptionInternet na administração públicaTecnologia da informação - GovernoInteligência artificial - Brasil