The contact with the public in the third world

Resumo

It is proposed that the direct interaction between citizens and government officials - the "public encounter" - be studied in much greater degree in Third World countries. Government's attempts to improve the life of national populations are always handicapped unless its legitimacy is earned through popular satisfaction with its efforts. Hence the delivery stage or action point of administration vis-à-vis individual citizens should be included as a site of efforts to achieve national development. The article discusses the significance of this focus for research, surveys existing literature on the subject, and explains known methods for studying it so that indigenous researchers can apply them within their individual cultural milieus. Brazil's current debureaucratization program suggests our nation can be on the forefront of such research.

Ficha do documento

Tipo

Artigo científico

Ano

1984

Instituição

Escola Brasileira de Administração Pública e de Empresas da Fundação Getulio Vargas (FGV EBAPE)

Fonte

Revista de Administração Pública

Idioma

Português

Acesso

Não informado

Identificador

oai:ojs.periodicos.fgv.br:article/10522