Recursos humanos na gestão da mudança organizacionalestudo de caso em uma instituição pública de saúde

Resumo

Purpose - the proposing organizational change management model to the Fiocruz´s team, emphasizing the scope of the HR area. The specific objectives permeate the analysis of challenges that the external scenario brings to the organization's HR system in the coming years; verification of the current development stage of the area with its internal difficulties and potentials and, finally, the investigation to the relevance of implementing an institutional model of organizational change management. Design/Methodology- the method of the case study was chosen because of the exploratory character of the research of an institutional reality. The research strategy was associated with the technique of "mixed methods", that is, using a qualitative and quantitative approach in the same research. The data were collected through questionnaire with open and closed questions and processed by specific objective with the use of content analysis and statistical analysis. Findings - the results point to the need to propose an organizational change management model integrated with the organizational strategy and, at the same time, to implement the HR System alignment by project by strengthening the SRHs forum and creating of a matrix of contribution by projects. It should also include the networking of HR with other areas, from the creation of change teams. In addition, the results demonstrate the importance of HR performance in all phases of organizational change management: planning, execution, verification and sustainability of change. Research limitations - a specific and complex public institutional reality study, marked by a structure of administrative decentralization coupled with a participatory governance model. Practical implications - proposition of a model with several activities related to the management of the human factor in organizational changes that must be exercised according to the demand and specificity of the project. Social implications - advancement of new studies in management of transformations that contemplate the area of human resources, especially in the public administration; systematization of the management of organizational changes in Fiocruz, impacting on the strengthening of the Unified Health System (SUS) and consequently on the improvement in the health promotion of the Brazilian population. Originality- first model that contemplates an interface between two distinct theoretical frameworks: the theory in people management aimed at understanding the roles of the HR area in organizational transformations and the theory of change management aligned with project management.

Ficha do documento

Tipo

Dissertação

Ano

2018

Instituição

Fundação Getulio Vargas

Fonte

Repositório da FGV

Idioma

Português

Acesso

Não informado

Identificador

oai:repositorio.fgv.br:10438/24306

Temas

Gestão PúblicaAdministração PúblicaTecnologiaGovernançaSaúde

Palavras-chave

Administração públicaGestão estratégicaGestão de pessoasRecursos humanosGestão de mudanças organizacionaisGerenciamento de projetosInovaçãoComplexidade organizacionalPublic managementStrategic managementPeople managementHuman resourcesOrganizational change managementProject managementInnovationOrganizational complexityAdministração de pessoalDesenvolvimento organizacionalAdministração de projetos