O desafio da mudança estratégica na gestão imposta pela pandemia

Resumo

This is a study on sensemaking and leadership in critical contexts. The literature on the topic explores the importance of leadership and the continuous construction of meaning for action in organizations that operate in extreme contexts (such as elite troops and firefighters) and highly reliable organizations, such as hospitals and ICUs. But the arrival of the pandemic, which brought enormous pressure on organizations, placed a daycare center, which serves children in situations of social and economic vulnerability, at risk of discontinuing their activities. Naturally, unlike critical and highly reliable organizations, the risk of imminent death does not arise. However, the impact of the interruption of socio-educational activities seems even more serious in children in a situation of social and economic vulnerability, since simultaneously with the interruption of activities, there is an interruption of attention and psychological care, adequate stimuli and even food, which can aggravate the situation. children's vulnerability in an already difficult context in itself. The challenges create specific demands on leadership, which in contexts of this nature confront managers with unusual situations and without terms of historical comparison. The intention of this work is to study the process of reevaluating and redefining the strategic objectives of the management of a day care center, with the applicability of the concepts of sensemaking, which, plagued by the pandemic, had to choose between continuing or closing the doors. This topic came to me because I am married to Paula Baggio, who is the director of Instituto Trilho, a non-governmental organization that works in the Santa Teresa neighborhood in Rio de Janeiro. I followed all the tension and anguish that Paula was subjected to at the beginning of the pandemic, when one of the Institute's assistance projects, a daycare center, was forced to close due to social isolation. In the preparation of the work, the collection of primary data was a rich and important source due to my relationship with the director of Instituto Trilho. I was able to access the other people responsible for the management of Creche Cantinho Feliz, the coordinators, and I also noticed the fear of the managers when they imagined the total interruption in the provision of services to the children. Secondary data, brought from research carried out by the daycare center together with the families responsible for the assisted children, also contributed a lot to the elaboration of this work. The primary and secondary data will be discussed in a separate chapter during the work. The structure of the present work intends to follow the following script. In chapter 1, I summarize the history of the Cantinho Feliz daycare center, its main activities, the profile of the public served and those responsible for all the work there. In chapter 2, I put the theoretical framework, models and authors that treat sensemaking as a process of transformation of organizational management. Chapter 3 shows us the research carried out at the daycare center, its methodology, data collection and the research problem. In chapter 4, I present the results found, and in the next, chapter 5, I describe my conclusions about the work. I finish the attachment with the interviews and questionnaires, and the bibliographic references.

Ficha do documento

Tipo

Dissertação

Ano

2021

Instituição

Fundação Getulio Vargas

Fonte

Repositório da FGV

Idioma

Português

Acesso

Não informado

Identificador

oai:repositorio.fgv.br:10438/30423

Palavras-chave

SensemakingContexto extremoVulnerabilidadeLiderançaAçãoExtreme contextVulnerabilityLeadershipActionAdministração de empresasAdministração de crisesCOVID-19 (Doença)Comportamento organizacional