Isomorphism and cerimonialism in organizationsan empirical survey on the diffusion of ISO 9000 certifications in Brazil

Resumo

This study analyzes the diffusion of ISO-9000 certifications in Brazil, through the lens of neo-institutional theory and references on managerial fads in organizations. The assumption is that many of such certification decisions which became quite popular in Brazilian organizations since 1990 can only be fully understood if their faddish and institutionalized nature is adequately perceived, and that many of these processes may reflect cerimonial adoption (i.e., lip-service ). Through an exploratory field survey of 70 cases of ISO 9000 certifications in Brazil, the study attempts to better understand issues related to such programs adoption decision process, implementation strategy, perceived results and justification mechanisms. The study found the ceremonial adoption of ISO 9000 to be (a) positively correlated with isomorphic behvaior, influence of consultants/gurus, as well as authoritative management styles; and (b) negatively correlated to performance.

Ficha do documento

Tipo

Relatório

Ano

2002

Instituição

Fundação Getulio Vargas

Fonte

Repositório da FGV

Idioma

Inglês

Acesso

Acesso aberto

Identificador

oai:repositorio.fgv.br:10438/2972

Palavras-chave

ISO-9000CerimonialismoTeoria neoinstitucionalAdministração de empresasIsomorfismos (Matematica)