Impactos dos enterprise systems na transformação organizacional

Resumo

The information technology, more specifically, the Enterprise Systems (ESs), have received enormous attention and investments on organizations. Due to a relatively new technology, the studies about ESs don't have a clear understanding of their impact on organizational transformation in terms of people and culture within a Sociotechnical, Structuralistic and Humanistic perspective. Through a qualitative study using bricolage among several environment of analysis, subjects characteristics and with the speech content analysis as a research tool, it was able to confirm the hypothesis about the impacts of ESs on the behalf of person/person, person/ high management e person/work relationships, base from the 'A great place to work' research, as well, the impacts on others variables analyzed. The study went further and verified the abilities of the people that implement the systems and develop software, the characteristics of companies related to evolution phase and the mistaken objectives of ESs implementation as factors that make the implementation more difficult, resulting on sub utilization, resistance and resources expended unnecessarily. The study also makes a wide bibliographic research that evidences that there is not a medium degree of understanding or theory about the real characteristics of the phenomenon 'ES implementation', its justifications, problems, objectives, factors that determine success, etc.

Ficha do documento

Tipo

Dissertação

Ano

2002

Instituição

Fundação Getulio Vargas

Fonte

Repositório da FGV

Idioma

Português

Acesso

Acesso aberto

Identificador

oai:repositorio.fgv.br:10438/4851

Temas

Tecnologia

Palavras-chave

Enterprise systemsManagement information systemsOrganizational cultureOrganizational transformationSocio technicalSistemas de informação gerencialCultura organizacionalTransformação organizacionalSociotécnicoAdministração de empresasTecnologia e administraçãoDesenvolvimento organizacionalTecnologia da informaçãoComportamento organizacional