E-liderança no setor públicocompreendendo as dimensões da leader member exchange theory (LMX) na condução de equipes virtuais

Resumo

Objective: The present work aims to understand how the leadership exercised at a distance of virtual teams influences the relationship between the leader and the led. The analysis approached this relationship from the perspective of the four dimensions considered in the Leader Member Exchange Theory (LMX) - affection, trust, contribution and professional respect. Method: The study adopted a qualitative-descriptive research approach and the single case study method at the Attorney General's Office of the National Treasury. Data collection was carried out through 19 semi-structured interviews, at which point the saturation point was reached. The treatment of the data occurred from the application of the technique of content analysis of the interviews categorized according to the approached points. Results: The study showed that leadership exercised at a distance differs in several aspects from face-to-face leadership, interfering in the leader's interpersonal relationship with the subordinate, in the maintenance or establishment of the leader's professional trust and respect and, therefore, in the team's results, so leaders need to be prepared for these challenges, developing new skills, so that this virtuality represents a tool and not an obstacle to the proper exercise of leadership. Originality: The originality of the work lies in studying e-leadership in the context of the public service, a topic little explored in the literature, as well as promoting a qualitative approach to the dimensions of a theoretical basis used predominantly quantitatively - Leader Member Exchange Theory (LMX). Practical and Social Contributions: From the understanding of the challenges of e-leadership in the public sector and its influence on the exchange relationship between the leader and the led, the present study intends to collaborate, in the area of ​​organizational studies, with the understanding of leadership, especially if exercised. remotely, as well as to identify successful leaders. Limitations: The main limiting factor of the present study was the Covid 19 pandemic, which may have influenced the research results, due to the emotional state of the participants. In addition, the lack of homogeneity of the teams and the diversity of activities of the interviewed leaders, as well as their personal characteristics, can also change the quality of social exchanges between them. Delimitations: The research was delimited for the federal public service, represented by an organ of the structure of the Federal Executive Power, the PGFN.

Ficha do documento

Tipo

Dissertação

Ano

2022

Instituição

Fundação Getulio Vargas

Fonte

Repositório da FGV

Idioma

Português

Acesso

Não informado

Identificador

oai:repositorio.fgv.br:10438/32064

Temas

Gestão PúblicaAdministração Pública

Palavras-chave

E-liderançaLiderança virtualOrganização públicaEquipes virtuaisLeader Member Exchange Theory (LMX)E-leadershipVirtual leadershipPublic organizationVirtual teamsAdministração públicaLiderançaGrupos de trabalho virtual - AdministraçãoSetor público - BrasilDesenvolvimento organizacional