Diagnosis of municipal management in ChileEvidence from the perception of key actors

Resumo

This research analyzes the quality management model aimed at improving the performance of local governments in Chile, an instrument promoted by the central government through the Undersecretary of Regional and Administrative Development (SUBDERE). For this study, a survey of primary information was carried out through interviews and focus groups with key informants. These participants included academics, experts, SUBDERE officials, municipal officials, and representatives of associations of municipalities. The information obtained was analyzed through the QDA ATLAS.ti software, using categories identified in the documentary review process and the primary review of the interviews and focus groups. Based on the data analyzed, we reviewed the specialized literature for elements that help to explain why a policy remains in force even though there is evidence that it does not contribute to improving the management and services of Chilean municipalities. In addition, we discussed the negative impact of this type of policy and the contradictory perceptions of both the beneficiaries and the many actors involved in the adoption and use of the quality management mode under analysis. Finally, we suggest public policy measures associated with implementing a comprehensive management system through collaborative and intergovernmental processes complemented with quality controls that optimize and modernize municipal management.

Ficha do documento

Tipo

Artigo científico

Ano

2024

Instituição

Escola Brasileira de Administração Pública e de Empresas da Fundação Getulio Vargas (FGV EBAPE)

Fonte

Revista de Administração Pública

Idioma

Espanhol

Acesso

Não informado

DOI

10.1590/0034-761220220378

Identificador

oai:ojs.periodicos.fgv.br:article/90783

Temas

Políticas PúblicasDesenvolvimento RegionalGestão Municipal

Palavras-chave

local managementquality managementimplementation of public policiesgestión localgestión de calidadimplementación de políticas públicasgestão localgestão de qualidadeimplementação de políticas públicas