Designing an enterprise social tool for cross-boundary communication, coordination, and information sharing
Souza, Cleidson Ronald Botelho de; Pinhanez, Claudio Santos; Cavalcante, Victor F.; Aluani, Fernando; Daros, Vinicius; Ferreira, Danilo; Paula, Rogerio A. de
O documento é disponibilizado pela fonte de origem, que mantém a versão integral e as condições de uso.
Resumo
This paper discusses the design of a social tool for cross-boundary communication, coordination, and information sharing in a large organization. Based on insights and requirements gathered in qualitative and quantitative studies conducted within the organization, the Live Corkboard, a virtual message board system enhanced with community features and text/history search is proposed as a tool to enhance communication, group awareness, and information sharing and reuse. We describe the requirements for our tool as well as how they influenced our design. The research was conducted in a large IT services delivery company which has recently changed its organizational structure from a customer-centered to a competency-centered model. Focus group evaluation results suggest that the tool will be useful to the employees in the organization.
Ficha do documento
- Tipo
- Artigo científico
- Ano
- 2012
- Instituição
- Assoc Computing Machinery
- Fonte
- Repositório da FGV
- Idioma
- Inglês
- Acesso
- Acesso restrito
- Identificador
- oai:repositorio.fgv.br:10438/23345
- Temas
- Tecnologia
Conteúdos relacionados
- Artigo científicoInformation needs of system administrators in information technology service factoriesAssoc Computing Machinery · 2011
- Artigo científicoData-driven analytical tools for characterization of productivity and service quality issues in it service factoriesSage Publications Inc · 2013
- Artigo científicoCollaboration, information seeking and communicationGraz Univ Technolgoy, Inst Information Systems Computer Media-Iicm · 2011
- DissertaçãoUm estudo sobre o ambiente Alumni no estado de São PauloFundação Getulio Vargas · 2025
