Competência e terceirizaçãoum estudo de caso na área de manutenção da CST

Resumo

This essay analyses how the maintenance workers competency can affect the production equipment reliability, considering a maintenance outsourcing processo More specifically, it analyses how the electrical and instrumentation maintenance execution activity outsourcing applied to the CST - Companhia Siderúrgica de Tubarão - Continuous Casting area can affect the reliability of the equipments installed on that place. For this, it has been analyzed two different historical moments: before and after the outsourcing. For the competency analysis, it has been used two different diagnosis method. The first one has been based on behavioral studies made by David C. McClelland and compiled by Spencer & Spencer (1993). The second one is a pro posai from the author of this thesis himself, based on existing practices and using what brand new exists related to competency theory, taking in account this new phase of work rationalization, which is the time we live. This method has been called '/ocus of competency'. The research itself was explanatory, methodological and applied. It has been done by means of surveys, but it used also bibliography and documentation. It has been a collaborative research as well. The results of this research have shown that even the continuous casting instrumentation and electrical maintenance execution team competency have decreased because of the outsourcing, this phenomenon has not affect the production equipments reliability of that productive area. Finally, some points that can cause this fact are remarked on at the end of this paper work.

Ficha do documento

Tipo

Dissertação

Ano

2003

Instituição

Fundação Getulio Vargas

Fonte

Repositório da FGV

Idioma

Português

Acesso

Acesso aberto

Identificador

oai:repositorio.fgv.br:10438/3652

Palavras-chave

Organização e gerênciaAdministração de empresasTerceirização - Estudo de casos