A Influência da Concentração de Poder na Melhoria da QualidadeO Caso Royal

Resumo

This work intends to analyze the influence of the power in the process of quality improvement in managerial organizations, being taken based on a case study regarding to a company of medium load placed in the southeast area of Brazil which in the intention of solving difficulties in inserting its products in the market, it opted to implement quality programs. The data were collected through observations and bibliographical researches about the company, where the author participated as employee for a close period of 6 years. The results indicate that the imported methodologies of administration ¿ as it is the case of the quality models ¿ cannot produce the expected results, when these methodologies are implemented by ignoring cultural factors, mainly related to form as the power is shared and practiced in the organizations.

Ficha do documento

Tipo

Dissertação

Ano

2001

Instituição

Fundação Getulio Vargas

Fonte

Repositório da FGV

Idioma

Português

Acesso

Acesso aberto

Identificador

oai:repositorio.fgv.br:10438/3917

Palavras-chave

PoderCulturaQualidadeMetodologias importadasPolíticas & estratégiasPowerCultureQualityImported methodologiesAdministração de empresasCultura organizacionalComportamento organizacionalPoder administrativoGestão da qualidade total