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Dissertação

Sistema de gestão de unidade judicial

Nogueira, Eliane Garcia

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Resumo

Providing efficient and effective judicial review is a social and constitutional requirement. A virtuous circle can be initiated by the social demand for the improvement on the services rendered by the judiciary. The answer to this demand is needed, with the reformulation and revision of concepts, structures and organizational culture. The acting in this field impacts the legitimacy of the judiciary, and can raise it all the more satisfied the social expectations. The management concepts and their implementation should be part of judicial activities, from senior administration to the operation of the judicial unit. There is a need, therefore, for a management system that permeates all the activities. Since 1995 the Court of Rio Grande do Sul has adopted the Gaucho Programme of Quality and Productivity (PGQP) through the Quality Management Plan for the judiciary in the state of Rio Grande do Sul (PGQJ). The recent formulation of the strategic planning has brought new perspectives, goals and challenges. The concretion of the strategic objectives outlined depends on the alignment of the judicial units. There arises the importance of a management system of judicial units with elements and indicators defined, allowing the visualization by senior management of the institution's progress toward the objectives established. Lined the importance of the topic, it is proposed the presentation of the main elements of a management system of a judicial unit: direction and strategic alignment, micro planning, organizational structure, work processes, standard operating procedures, notarial routines, people management, training and leadership. The methodology to be used is suggested as well as the indicators are pointed to allow assessment of micromanagement. The Matrix Management System of the Judiciary Services (JUD-GMS) developed by the Court of Rio Grande do Sul with the advice of the National Institute of Management Development (INDG) is presented as a determinant of its planning for monitoring judicial units, comprising the management system proposed.

Ficha do documento

Tipo
Dissertação
Ano
2010
Instituição
Fundação Getulio Vargas
Idioma
Português
Acesso
Acesso aberto
Identificador
oai:repositorio.fgv.br:10438/8608
Temas
Dados

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