Ouvidoria fazendáriagestão social na administração pública de Pernambuco: teoria X prática

Resumo

The research addressed the relationship between state and society, emphasizing democracy as a precursor to a participative management in which society interacts with the public administration, where the shared decision faces the common good, the social management. It showed the evolution of the public administration, investigating more precisely the history of the Ombudsman as an instrument of this growing democracy. The role that the public ombudsman, in particular the Treasury Ombudsman of the State of Pernambuco play in the relationship between citizens and public administration and the history of SEFAZ-PE – Secretaria da Fazenda do Estado de Pernambuco were the target of its reflection. The results of their studies based on literature on the subject and the experience of the Treasury Ombudsman demonstrate the extent to which these agencies are representatives of society, contributing to the awareness of citizen participation in public administration and decision-making process of public management. Regarding the methodology, the research was descriptive, explanatory, bibliographic, documental and field. The universe was composed by the citizens who made complaints to the Treasury Ombudsman of the state of Pernambuco in 2011 and servers working in the studied sector. The data were collected by conducting interviews with agency officials and questionnaires sent by email to the complainants, being treated with a qualitative approach and descriptive statistics. It was observed with the results that citizens users of the Treasury Ombudsman recognize that it represents a participation channel, a practical example of social management between the citizen and the public management of SEFAZ-PE. The study suggests an analysis of quality improvement of the management of the Secretary of Treasury of PE coupled with the active role of the Treasury Ombudsman.

Ficha do documento

Tipo

Dissertação

Ano

2012

Instituição

Fundação Getulio Vargas

Fonte

Repositório da FGV

Idioma

Português

Acesso

Acesso aberto

Identificador

oai:repositorio.fgv.br:10438/10276

Temas

Gestão PúblicaAdministração Pública

Palavras-chave

Gestão socialOuvidoriaSecretaria da Fazenda do Estado de PernambucoParticipaçãoSocial managementOmbudsmanSecretary of Treasury of the State of PenambucoParticipationAdministração de empresasOuvidoriasParticipação socialAdministração pública - Participação do cidadão