Os fatores que impactam no desenvolvimento da mentalidade comercial no modelo empresarial de serviços compartilhados

Resumo

The implementation and expansion of the operational model of 'shared services' occupies a prominent place in the current strategy of many multinational companies, which demonstrates the value and success of this model which is presented as a mechanism for reducing waste and increasing efficiency and effectiveness in the execution of organizational activities. This dissertation aims to investigate problems that could jeopardize the success of this model starting from some hypothesis raised by the author based on his observations and professional experience. To meet the objective of this study, a literature review on and strategy and subsidiary-headquarter relationship was performed in order to understand the different factors that influence the roles played by subsidiaries with respect to the central office. These topics were selected because of the revelations of the field research. From this theoretical framework, some typologies have been selected as criteria for analysis to the empirical investigation of the practices in the selected company. The methodology covers a single case study. Finally, an analysis of the results found in front of the theoretical framework on selected typologies. Based on the analysis, it can be confirmed that the headquarters - subsidiary relationship directly impacts the success of this model in multinational companies.

Ficha do documento

Tipo

Dissertação

Ano

2013

Instituição

Fundação Getulio Vargas

Fonte

Repositório da FGV

Idioma

Português

Acesso

Não informado

Identificador

oai:repositorio.fgv.br:10438/11471

Palavras-chave

Shared servicesMultinational corporationSubsidiaryCost controlHeadquartersBusiness strategyServiços compartilhadosEmpresas subsidiáriasPlanejamento empresarialEmpresas multinacionaisEstratégia empresarialAdministração de empresasServiços compartilhados (Administração)