Gestão da qualidade no Brasil

Resumo

This report was originated from a project that aimed at analyzing the quality management in the Brazilian manufacturing, processing and services industries. The research was undertaken in three stages through the mailing of a questionnaire containing 135 questions to a convenient sample of large-, mid-, and small-sized companies in each one of the three mentioned segments. The survey covered social-organizational, technical-technological, and economical-competitive aspects of the industries. The procedures employed in quality management, as well as the results obtained were appraised. This research is part of a worldwide program on quality management, under the coordination of Prof. Gustavo Vargas from the California State University at Fullerton.

Ficha do documento

Tipo

Estudo

Ano

1998

Instituição

Fundação Getulio Vargas

Fonte

Repositório da FGV

Idioma

Inglês

Acesso

Acesso aberto

Identificador

oai:repositorio.fgv.br:10438/3142

Palavras-chave

CompetitividadePráticas empresariaisAdministração de empresasGestão da qualidade total - Brasil