As percepções dos funcionários sobre as dimensões formais do programa de controle de uma instituição bancária um estudo de caso

Resumo

This work was developed in a financiai institution, with the goal of identifying and analyzing the perception of the employees of the areas defined as the resource focus, according the formal dimension of the actual contrai pragram implemented in the institution, with the purpose of exploring the vulnerable points and the conflicting related to the increasing ofperformance ofthe employee's activities and new tools, concepts and news studies case. The work was conducted with the existing base of theories and concepts, following organizational contrais, appraachs like Elzioni's (1964), Simeone's and Salas's (2001) and Sturdy's, Knights's and Willmott's (1992). The research done was characterized as descriptive because it aims to describe the perceptions, expectations and the employee's prafiles in the studied organization, such as field research, because it has the objective of pramoting interviews and collecting the primary data and documental, because it will also be performed the analysis of the internai documents of the organization. The research also refers to a certain study case with a sectional cut and predominant1y quantitative, but with support in quantitative technics for the initial tabulation of data that were analysed afterwords in interpretative formo The characteristics of the financiai institution researched of the contrai pragram, has been formed predominant1y of post-bureaucratic mechanisms focusing in results, in a hegemonic way expanded, ofthe utility type with strong alienatorian influences in the employees and with low incentive power, related to the increase of the employee's compramises. This way, the contrai pragram is noticed by the employees as a monitoring mechanism of actions and results, developed only to increase the institution prafits, regardless of the impacts of the physical and emotional aspects and increasing, intuitive\y, the leveis of internai dissatisfaction.

Ficha do documento

Tipo

Dissertação

Ano

2003

Instituição

Fundação Getulio Vargas

Fonte

Repositório da FGV

Idioma

Português

Acesso

Acesso aberto

Identificador

oai:repositorio.fgv.br:10438/3863

Palavras-chave

Organização e gerênciaAdministração de empresasComportamento organizacional - Estudo de casosControle organizacional - Estudo de casos