Advantages and disadvantages of teleworking in Brazilian public administrationanalysis of SERPRO and Federal Revenue experiences

Resumo

This study investigates the advantages and disadvantages of teleworking in public administration from the perception of 98 teleworkers and 28 managers at the Brazilian Federal Data Processing Service (SERPRO) and the Federal Revenue Service. Qualitative-quantitative research, consisting of questionnaires applied to teleworkers and interviews with managers, dealt with structural, physical, personal, professional, and psychological aspects. The results showed advantages such as better quality of life, work-family balance, greater productivity and flexibility, the possibility of creating standard metrics, better assessment of the workload, and reduction of costs, stress, commuting time, as well as less exposure to violence. As for disadvantages, the study identified elements such as non-adaptation, lack of communication and connection with the company, psychological problems, lack of infrastructure and control of the teleworker. The research concludes that teleworking requires a management model that makes it more adherent to the public sphere.

Ficha do documento

Tipo

Artigo científico

Ano

2020

Instituição

Escola Brasileira de AdEscola Brasileira de Administração Pública e de Empresas da Fundação Getulio Vargas (FGV EBAPE)

Fonte

Cadernos EBAPE.BR

Idioma

Português

Acesso

Não informado

DOI

10.1590/1679-395174605

Identificador

oai:ojs.periodicos.fgv.br:article/74605

Temas

Administração Pública

Palavras-chave

Telework. Home-office. Labor relations. Public administration.Teletrabajo. Home office. Relaciones de trabajo. Administración pública.Teletrabalho. Home-office. Relações de trabalho. Administração pública.